FAQs

Our present dispatch lead time is 2 working days.

We cover all charges and taxes until the final destination of delivery. However, the parcel may get held at the discretion of the local customs officer who might levy a customs fee.

The transit timelines depend on the delivery pin code. Orders within Tier-1 cities in India should reach you in 24-48 hours. Tier 2 & Tier-3 cities might take slightly longer i.e. 3-4 days. International orders will be delivered in 7-8 days.

Yes, we do.

We use FedEx and DHL.

This is a very rare occurrence but a possibility. We request you to kindly wait an additional 24 hours. The delivery partner might have updated the status prior to delivery. If you do not receive it within a day, please reach out to us at loading... with the subject line : ORDER STATUS and we will help resolve this at the earliest.

You should receive an automated email with a tracking link once the order has been dispatched from our studio. If you are unable to track it, please reach out to us at loading... with the subject line : ORDER STATUS and we will help resolve this at the earliest.

Yes, we do. If you’d like to request for express shipping, please reach out to us at loading... with the subject line : EXPRESS SHIPPING and we will get back to you with the next steps. Please note, express shipping will be chargeable.

Each piece crafted by our label undergoes an intricate, one-on-one process that begins at the design table and culminates in a meticulously crafted final outcome. Throughout this journey, our dedicated team conducts multiple rounds of quality-checks and maintains constant communication with the customer to ensure every aspect of the piece meets their expectations before being shipped out. Due to the time, effort, and attention to detail invested in creating each item, we take pride in delivering naturally perfect products and, as a result, do not actively encourage returns or exchanges.

Due to the nature of our handcraft processes we adopt, we’re unable to offer refunds at this time.

Please write to us at loading... with the details of your experience. We’ll help you in any way we can.

We currently offer payment via Debit or Credit cards, Google Pay, UPI. We do not offer COD at this time.

Yes we do. You will find this option during checkout on the payment page.

We’re sorry about the inconvenience caused. Please reach out to us at loading... immediately with the details of your transaction. We’ll be sure to check internally and help you with the payment status.

If you are unable to complete your purchase, please reach out to us at loading... . We will help you place your order.

We’re sorry if you didn’t receive the automated update confirming your order. We request you to kindly check your spam and/or promotions folders as the email might get delivered there in some instances. If you are unable to locate it, please reach out to us at loading... with the subject line : ORDER CONFIRMATION REQUEST and we’ll update you with all the necessary details.

Address and/or contact information updates must be sent in within 24 hours of placing your order. Since we ship in 2 working days, any request received beyond this timeline will not be feasible for incorporation. Please write to us at loading... with the subject line : ADDRESS/CONTACT INFORMATION UPDATE.

Size change requests must be sent in within 24 hours of placing your order. Since we ship in 2 working days, any request received beyond this timeline will not be feasible for incorporation. Additionally, we will be able to offer this only if we do have the requested size available with us at the time of dispatch. Please write to us at loading... with the subject line : REQUEST FOR SIZE CHANGE.

Order cancellation requests must be sent in within 24 hours of placing your order. Since we ship in 2 working days, any request received beyond this timeline will not be feasible for incorporation. Please write to us at loading... with the subject line : ORDER CANCELLATION.

We do not go on sale. But if this is your first time shopping with us, we’re happy to offer you a first time customer discount. You can use the code SENSCLO10 at checkout.

If this is your first time shopping with us, we’re happy to offer you a first time customer discount. You can use the code SENSCLO10 at checkout.

No, we do not have a retail space at this time. We’re an online brand. Having said that, if you are in Bengaluru, please do write to us at loading... and we can schedule an appointment for visitation.

We’re an online brand based in Bengaluru, India.

We’re sorry if you didn’t hear from us within the promised timeframe. We request you to kindly give us an additional day. This might have happened because your query required us to get in touch with the design, production or logistics teams for advice or confirmation. Alternately, being a lean team we might have missed out on your email. We would immensely appreciate a reminder if we haven’t gotten back to you in 2 days.

We try our best to ensure the images are true to color. However, there may be slight variations due to the display and screen settings of your devices.

We predominantly use natural fiber fabrics. You will find an array of cottons, silks and linens in our offerings.

We provide wash care instructions on the individual product pages. Please do ensure you check them while placing your order. As a more general suggestion, we recommend dry cleaning them and ironing on low heat.

We recommend ironing on low heat.

This is a very rare occurrence and we do explicitly mention this on our product pages if we suspect a fabric might bleed color in the first few washes.

You can reach out to us at loading... . We look forward to hearing from you.